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LAST UPDATED: 25th September 2020

The website (the “Website”) is comprised of various web pages operated by Oodles Systems Limited (“we” or “us” or “our”, as the case may be). The Website and any other applications, the Oodles iOS and Android mobile applications, software or services offered through the Website and/or by us related to the Website (collectively, together with the Website, the “Services”) are offered to you subject to your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms and Conditions”). Your use of the Website or Services constitutes your agreement to all such Terms and Conditions.


Please read these Terms and Conditions carefully and make sure that you understand them before using the Services. Please note that by using the Services, you agree to be bound by these Terms and Conditions. If you are using the Services on behalf of your employer and/or any third party, you represent that you are authorized to accept these Terms and Conditions on behalf of your employer and/or the third party.


If you do not accept these Terms and Conditions, you will not be able to use the Services and you should leave the Website immediately. If you continue to use the Website or if you order products, we will take this as your acceptance of these Terms and Conditions.

1. Understanding these Terms and Conditions
  • In these General Terms and Conditions, unless the context otherwise requires, the following expressions shall have the following meanings:

    1. “We”, “us” or “our” means Oodles Systems Limited, any holding, subsidiary and affiliate and all associated companies of Oodles Systems Limited;

    2.  “Website” means the website, including various web pages including but not limited to (i), (ii), (iii), (iv), (iv), (v), (vi), (vi), operated by us incidental thereto;

    3. “Services” means the Oodles iOS and Android mobile applications, computer software or online/offline services offered through the Website and/or and any other applications by us related to the Website;

    4. “User”, “You” or “your” means the person using the Website or the Services;

    5. ​  “Terms and Conditions” means the present Terms and Conditions as amended by us and in effect from time to time;

    6. ​ “HKSAR” means the Hong Kong Special Administrative Region of the People’s Republic of China; and

    7. ​ “Privacy Policy” means our notice to customers and other persons relating to the Personal Data (Privacy) Ordinance, Chapter 486, Laws of HKSAR as revised/supplemented by us and posted on the Website from time to time.

  • Where appropriate in these Terms and Conditions:

    1. words importing the masculine gender shall include the feminine gender and the neuter gender and vice versa (unless the context otherwise requires);

    2. words importing the singular number shall include the plural number and vice versa (unless the context otherwise requires);

    3. the expression “person” shall mean and include a company, society, corporation, firm, partnership, joint venture, trust, state, agency of a state, or an individual and in the case of an individual his or her executors, administrators, committee, receiver or other person lawfully acting on behalf of every such person;

    4. if you shall consist of more than one person, your liabilities to us under the Website and by using the Services shall unless otherwise agreed by us, be joint and several and each and every provision of these Terms and Conditions shall be construed accordingly;

    5.  if you are a firm (whether company, joint venture, partnership or sole proprietorship), these Terms and Conditions shall be binding jointly and severally on all authorized persons of such firm or any persons now or for the time being or at any time hereafter carrying on business in the name of the said firm or in succession to the said firm notwithstanding any change of members or constitution thereof; and

    6. clauses and other headings are for ease of reference only and shall not affect the interpretation of these Terms and Conditions.

  • We have used headings to help you understand these Terms and Conditions and to easily locate information. These Terms and Conditions are only available in English. We will not file copies of the contracts between you and us relating to our supply of the Services, or between you and the Partner (as defined in section 2 below) relating to the sale of the products, so we recommend that you print or save a copy of these Terms and Conditions for your record (but please note that we may amend these Terms and Conditions from time to time so please check the Website regularly, and each time when you use the Services to order products, please ensure you understand all the terms particularly the legal terms applicable at that time).

2. About Us
  • We are Oodles Systems Limited and we operate the Website. We are a company registered in the HKSAR, with its registered office located at Flat/RM A&B, 6/F, Yin Da Commercial Building, 181 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong.

  • We provide the Services to you through the Website. Further details of the Services we provide are set out in section 3 below. When you purchase products or services by using the Website, you are purchasing them from the third-party retailer ("Partner") named on the Website. It is important that you understand the contract for the purchase of the products or services is between you and the relevant Partner. We are only acting as agent on behalf of the Partner, who is in fact the principal. We are authorized by the relevant Partner to conclude the contract on its behalf but we are not a party to that contract and you are not purchasing the products or services from us. Further details about the products or services, the Partner and the contract between you and the Partners in relation to your purchase of the products or services are set out in sections 5, 6 and 7 below.

3. Our Services
  • The Services we offer allow you to search through the Website and purchase products or services from a large number of Partners worldwide. As part of the Services, we also provide some ancillary services such as arranging delivery of the products or services, providing you with customer service assistance and payment processing without charge. The contract for the purchase of the products or services is between you and the relevant Partner. This means that it is the Partner (not us) who is legally responsible for selling the products or services to you.

  • Please note that the delivery logistics service will be provided by us to you (as the case may be) and as such you are entering into a separate contract for delivery services provided by us. We may make a charge for these services, which will be shown at checkout and prior to your purchase of the products or services. Our performance of the contract is completed once the products or services have been delivered to you by the courier or have been collected by you from the Partner.

  •  In order to use the Services you must be over 18 years of age.

4. Our Liability to You in Relation to the Services
  • If, in providing the Services to you, we fail to comply with these Terms and Conditions, we are only responsible for such loss or damage suffered by you provided the same is foreseeable. Loss or damage is foreseeable if it was a direct consequence of our breach or if it was within the contemplation of both you and us at the time when you started using the Services. We do not in any way exclude or limit our liability for:

    1. death or personal injury caused by our negligence;

    2.  fraud or fraudulent misrepresentation committed by us;

    3. any other liability which cannot be limited by law.

  • To the fullest extent permitted by law, we (including our directors, officers, employees, agents, representatives, partners and licensors (collectively, “Our Entities” for this purpose)) expressly exclude or limit our liabilities in connection with or arising out of the provision of the Website as follows:

    1. we provide the Website and any products or services we offer on an “as is” and “as available” basis, and your access to or use of the Website is at your own risk;

    2. we give no assurance, representation or warranty of any kind (whether express or implied) about the Website and any products or services featured on the Website;

    3. we do not guarantee that the information or content you find on the Website is always accurate, truthful, complete and up-to-date;

    4. we expressly disclaim all warranties and representations (including but not limited to warranties of merchantable quality, fitness for a particular purpose, compliance with description and non-infringement of any intellectual property rights);

    5. we are not responsible for any delay or disruption in the Website or any defect, viruses, bugs or errors; and

    6. we are not responsible for the conduct of or any content or information submitted or posted by any user of the Website (whether online or offline).

  • Our role in managing the Website is purely mechanical and administrative in nature. To the fullest extent permitted by law, Our Entities are not liable to you or any other parties for:

    1. any indirect, incidental, special, exemplary, consequential or punitive damages arising from or in connection with the use of the Website; and/or

    2. any loss of data, business, opportunities, reputation, profits or revenues.

  • Nothing in these Terms and Conditions will exclude or limit your legal rights as a consumer that may not be waived by contract.

  • Other than the types of liabilities that we cannot exclude or limit by law, our total liabilities to you (on aggregate) are limited to the amount you have paid us (if any) for the use of the Website or for any products or services we offer over the last twelve (12) months (counting from the date of accrual of your cause of action in respect of the relevant claim).

​5. Indemnity
  • You agree to indemnify and hold Our Entities harmless from and against all liabilities, damages, claims, costs (including legal fees and costs on a full indemnity basis), and expenses in connection with or arising from:

    1. any breach of these Terms and Conditions by you,

    2. any sale and purchase between you and the Partner,

    3. your use of the Website,

    4. any breach of contract between you and us; and/or

    5. any misrepresentation made by you on the Website.


  • You also agree to fully co-operate with us in the defense or settlement of any claim in relation to or arising out of the use of the Website or these Terms and Conditions.

  • We reserve the right, at your sole costs and expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate in such defense. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of the same. No settlement affecting our rights or obligations shall be made without our prior written approval.

  • You agree to promptly notify us of any third-party claims and cooperate with us in defending such claims and pay all fees, costs and expenses associated with defending such claims including but not limited to legal fees on a full indemnity basis.

​6. Terminations
  • We reserve the right, without notice, at our sole discretion and at any time, to terminate, revoke, suspend your right and ability to access or use the Website or any part of it as well as to control who can use the Website and request that you stop accessing or permanently destroy certain content or information available through the Website. We may also modify, suspend, or discontinue the Website. We are not responsible for any loss or harm related to our termination, revocation or suspension of your access to or use of the Website or our modification, suspension or discontinuance of the Website.

  • You may stop using the Website any time by deactivating your account or simply by ceasing to access or use the Website.

  • We specifically and expressly reserve the right to suspend or terminate your access to the Website, if we reasonably believe:

    1. you are in serious or repeated breach of these Terms and Conditions (including a prolonged failure to settle any payment);

    2. you are using the Website in a manner that would cause a real risk of harm or loss to us, other Users of the Website, or the public;

    3. we are requested to do so by any government or regulatory authorities or as required under any applicable laws, regulations or legal processes; or

    4. our provision of the Website to you is no longer possible or commercially viable.


  • In any of the above cases, we will attempt to notify you at the email address included in your Account Information (as defined in section 9.1 below) or on your next attempt to access your account, unless we are prohibited from notifying you by law or due to any other justifiable reason.

  • When we consider necessary or appropriate, we will report any breach of these Terms and Conditions or illegal conduct to law enforcement authorities and we will cooperate with such authorities by disclosing your identity and providing any information about you within our systems to them.

7. The Products and Services
  • We attempt to be as accurate as possible in the descriptions of the products and services displayed on the Website. However, as the descriptions are based on information provided to us by the Partner (who remain solely responsible for them), we cannot guarantee that all details are always accurate, complete or error free. Please contact our customer service directly if you would like to obtain more information about the products. The images of the products and services on the Website are for illustrative purposes only, and although we attempt to display it accurately, we cannot guarantee that your computer's display of the images accurately reflects the true of the products and services.

  • We do not allow (but cannot guarantee) the Partner to offer flawed items, products and services of lower quality than the corresponding market standards for sale on the Website. If a product or service you have ordered is not as described, is flawed or is of a lower quality, you can return or report it to us and we will liaise with the Partner on your behalf. Once the ownership of the product is received by the relevant Partner, you will receive a full refund of the defective product, or alternatively a discount, replacement or repair for the product where possible, agreed on a case by case basis by us. We will refund you any applicable delivery charges and any reasonable costs you have incurred in returning the product (we will advise you whether the product will be collected from you or you need to arrange for it to be returned).

  • As a consumer, you have legal rights in relation to products or services that are defective, not of merchantable quality or not as described. You may obtain advice about your legal rights from your own independent legal adviser. Nothing in these Terms and Conditions will affect those legal rights.

  • The products or services sold by the Partner are supplied for your domestic and private use only. You agree that you will not use the products or services for any commercial, business or re-sale purposes.

8. The Partner
  • As explained above, the contract for the purchase of the products is between you and the relevant Partner. We are acting as agent and are authorized by the relevant Partner to conclude the contract on its behalf but we are not a party to that contract and you are not purchasing the products directly from us.

  • We request that the Partner using the Website has and maintain reasonable business policies which comply with our own business policies. We cannot, however, be responsible for the Partner’s business policies. If you are not satisfied with the products or services you have received from a Partner, you should contact us and we will liaise with the relevant Partner on your behalf to try to resolve the issue.

9. Your Account
  • In registering for an account on the Website or subscribing to the Subscription plan as a merchant or as a customer for personalized experience, you will be required to provide certain information for verification purpose, including but not limited to your username, password, full name of the individual or registered user or the business, a suitable password, an email address and valid phone number (“Account Information”). Merchants are not required to provide a username. They are identifiable by their email, store name and/or store URL. You agree that all Account Information provided shall be truthful, accurate and up-to-date. You should choose a strong and secure password. You must keep your password secure and confidential.

  • You agree not to share your Account Information or give others access to your account. If and when we detect that an account is shared by multiple users, we may treat this as a security risk and at our sole discretion suspend, disable or terminate your account without notice. In addition, we also have the sole discretion to suspend, disable or terminate any account at any time without liability, if in our reasonable opinion, you are in breach of the Terms and Conditions.

  • You are responsible for all actions or activities occurred through or under your account, unless you report misuse on a timely basis. If you permit others to use your account and/or Account Information, you are responsible for the activities of such users which may occur in connection with your account and/or Account Information.

  • If you ever forget your Account Information or believe or know that there has been any (attempted) unauthorized use of your account and/or Account Information, you shall inform us immediately at

  • All accounts are non-transferable. If you are accessing or using an account on behalf of another person or entity, you represent that you are authorized to accept these Terms and Conditions on that person’s or entity’s behalf and that the person or entity agrees to be responsible to us if you or the other person or entity violates these Terms and Conditions.

  • Store names and usernames must not be offensive or offend common decency, or intended to deceive subscribers or convey the appearance of affiliation with us. We reserve the right, to:

    1. amend any store name or username without prior notice if we reasonably believe the store name or username to be in contravention of these Terms and Conditions; and/or

    2. suspend and/or disable your account until the name is changed.

10. Availability of our Services
  • We are constantly changing and improving the Website and the products or services we provide. We may from time to time change or discontinue any of the products or services featured on the Website, or add or remove functionalities or features, and we may suspend or stop certain products, services, functionalities or features altogether. We reserve the absolute right to make the above changes at any time at our own discretion without any notice.

  • We may release products, services, functionalities or features of the Website that we are still testing and evaluating. We will label these as “beta”, “preview”, “early access” or “trial” or any words or phrases with similar meanings which indicate that the products, services, functionalities or features are still under development. By continuing to use the Website, you acknowledge that these beta services may not be as reliable as other products or services we offer and may be subject to service disruption and you agree to be bound by these Terms and Conditions in relation to those beta features.

  • We try our best to ensure that the Website is always available, but we cannot not guarantee or offer any warranties that the operation of or access to the Website will be uninterrupted or continuous. The Website may be interrupted for maintenance, repairs, upgrades, network or equipment failures from time to time. We are not liable for any losses claimed due to interruption or disruption to the Website under any circumstances.

  • You are responsible for configuring your information technology, computer programs and website or system in order to access the Website. We cannot guarantee that the Website will be free from bugs and/or viruses and will not be responsible for any direct or indirect loss or damage that results from bugs and/or viruses contacted through using the Website.

11. Use of the Website
  • When using or accessing the Website, you agree to comply with these Terms and Conditions and all applicable laws and regulatory requirements, including those related to privacy and protection of intellectual property.

  • The Website is currently made available to you free of charge but also for a subscription fee for commercial use (as case may be). We reserve the right to amend or withdraw the Website and/or the fee structure for the Website without any prior notice in accordance with these Terms and Conditions at any time and for any reason, without incurring any liability.

  • In exchange for the Customers or Merchants registering with the Website or the Merchants subscribing to the Subscription Plans, we grant Customers or Merchants a personal, worldwide, royalty-free, non-assignable, non-transferrable, non-sublicensable, non-exclusive and revocable license to access and use the Website, including any software or application as part of the services we offer. This license is for the sole purpose of enabling you to use and enjoy the benefit of the Website as a Customer or Merchant subject to these Terms and Conditions and the additional terms set forth in this section for Customers or Merchants respectively.

  • This license to use the Website will terminate if you fail to comply with these Terms and Conditions or any other additional terms.

  • You agree not to misuse the Website or help anyone else to do so. In particular, you agree not to do any of the following in connection with the Website and not to use the Website for unlawful or unauthorized purposes;

    1. copy, modify, distribute, sell, lease, loan or trade any access to the Website or any data or information on it;

    2. re-sell or attempt to benefit commercially from any data, content or information available in or on the Website;

    3. probe, scan, or test the vulnerability of any system or network;

    4. breach or otherwise circumvent any security or authentication measures or service use limits;

    5. access, tamper with, or use non-public areas or parts of the Website;

    6. interfere with or disrupt any user, host, or network, for example by sending a virus, trojan, worm, logic bomb, or any other material that is malicious or technologically harmful, overloading, flooding, spamming, or mail-bombing any part of the Website, or by scripting the creation of any content in such manner as to interfere with or create an undue burden on the Website;

    7. reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for the Website or any related technology that is not open source;

    8. access, search, or create accounts for the Website by any means (automated or otherwise) other than our publicly supported interfaces (for example, “scraping” or creating accounts in bulk) or attempt to do so;

    9. send unsolicited communications, promotions or advertisements, or spam;

    10. forge any TCP/IP packet header or any part of the header information in any email;

    11. send altered, deceptive, or false source-identifying information, including “spoofing” or “phishing”;

    12. conduct surveys, contests, or pyramid schemes, or promote or advertise products or services without appropriate authorization;

    13. abuse referrals or promotions;

    14. post, publish, upload, display, distribute, or share materials that are unlawful, inappropriate, profane, pornographic, obscene, indecent, libelous, defamatory, abusive, or knowingly false, and/or that infringe intellectual property rights;

    15. violate the letter or spirit of these Terms and Conditions;

    16. violate applicable laws or regulations in any way; and/or

    17. violate the privacy or infringe the rights of others.

12. Your Rights
  • We hereby grant you a worldwide, limited, non-exclusive, non-transferable, non-licensable, non-sub licensable, royalty-free and revocable license to use the Website for your personal or business use in accordance with these Terms and Conditions.

  • You may not assign your rights provided for under these Terms and Conditions without our prior written consent. We may assign these Terms and Conditions and delegate certain responsibilities, obligations, and duties under or in connection with these Terms and Conditions at our sole discretion.

  • We reserve all rights, titles and interests not expressly granted under the above-mentioned license to the fullest extent possible under applicable laws.

  • You retain your rights to any information or content you submit, post or display on or through the Website (“Your Content”). By submitting, posting or displaying such content, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicence) to use, process, copy, reproduce, adapt, modify, publish, transmit, display and distribute such content in any and all media or through any distribution channels (now known or later developed), subject to the applicable provisions in our Privacy Policy (a copy of which can be downloaded from the Website).

  • You are responsible for your use of Your Content and any consequences thereof, including any consequences of the use of Your Content by other Users or third parties. We are not responsible or liable for any use of Your Content, nor the use of any content or information submitted or posted by other Users or visitors.

  • You warrant that Your Content is not and will not infringe rights of any third parties and that you have all the necessary rights, powers and authorities to satisfy your obligations with regard to Your Content under these Terms and Conditions.

13. Our Rights
  • We may (at our discretion but are not obliged to) review content or information submitted or posted by Users on the Website. We reserve the right to remove any content which we consider as offensive, harmful, deceptive, discriminative, defamatory or otherwise inappropriate or misleading, or content that we believe may be infringing rights of any third parties or unlawful. We do not endorse or support any views expressed by any users on the Website.

14. Orders, Prices and Payments
  • The steps you need to take to place an order are explained in the "How to Order & Pay" section of our “How to Shop Page”.

  • By completing the check-out process and placing an order by clicking the "Place Order" button on the checkout page, you are offering to purchase the products or services from the relevant Partner (and not directly from us). Your order for the products or services is subject to these Terms and Conditions which are incorporated into the contract between you and the relevant Partner. All orders are subject to availability and confirmation of the order price, which is determined by the relevant Partner. After entering into the contract for the products or services with the Partner, the Partner will be under a legal duty to supply you with goods that are in conformity with the contract. Legal title to the products or services purchased will pass to you upon your payment being accepted. Risk in the products or services will remain with the Partner and/or us (as applicable) until they are delivered to you at the address specified when you placed your order. By placing an order, you are promising that all details you provide are true and accurate.

  • The Website allows you to check your order and correct any errors before completing a purchase. Please take the time to read and check your order at each page of the order process as you are responsible for ensuring that the information you provide is accurate (for example, the correct product, quantity, size, color, etc.).

  • When you place an order, it does not constitute acceptance of your order by the Partner. The contract between you and the Partner in relation to the products or services will not be formed until we have checked that the Partner accepts your order. If your order is accepted, we will send you a confirmation, which concludes the contract between you and the Partner. The confirmation will include a description of the products or services purchased in the order and certain other information about your rights to cancel the contract between you and the Partner. Only those products or services listed in the dispatch confirmation are included in the contract between you and the Partner.

  • Pricing and availability: While we try to ensure that all details, descriptions and prices that appear on the Website are accurate, as all the relevant information is provided to us by the Partners, there may be cases where errors occur. If we discover an error in the price of any products or services that you have ordered, we will inform you of this as soon as possible and, acting on behalf of the Partner, give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be treated as cancelled. If the order is cancelled and you have already paid for the products or services, you will receive a full refund as soon as possible.

  • Delivery costs are not included in the prices and will be charged separately. The delivery costs will vary depending on the products or services that you have ordered and your delivery address. The delivery costs applicable to your order will be clearly displayed at checkout before you place your order (and are included in the "Total Costs" amount shown on the order summary page).

  • Depending on your delivery address, different taxation rules and additional charges may apply. If you are requesting for delivery of products services from a Partner outside your territory, you may need to pay additional import duties (if applicable) upon receipt of the products or services. We will try our best to notify you during the checkout process if import duties (if applicable) are included or you may have to pay them upon receipt of the products or services. If they are not included, neither we nor the Partner has any control over these charges and we cannot advise on their amount. You will be solely responsible for payment of any such import duties and taxes that are not included. Please contact your local customs office for further information before placing your order.

  • Please note that if you return a product, the taxes and import duties thereon will only be refunded to you if they were originally included in the purchase price. If they were not included then you will be responsible for reclaiming all such taxes and duties directly from your local customs office.

  • When you submit your order, we will carry out a standard pre-authorization check on your payment card on behalf of the relevant Partner, and products or services will not be dispatched until the details you have provided are verified. Once we have verified your payment details and the Partner has accepted and approved your order for delivery, we will inform you of this. In the event that we or the Partner encounters a problem when processing your order, we will contact you and request further information to resolve the issue.

  • We reserve the right not to submit your order to the Partner, and the Partner reserves the right not to accept your order if, for example, the product ordered is out of stock, has been withdrawn or is otherwise not available, or if we are unable to obtain authorization for your payment or if you do not meet the eligibility criteria (e.g. you are under 18).

15. Delivery
  • The estimated delivery date of the products or services will be stated in your order confirmation. If you do not receive an estimated delivery date from us, we will deliver the order within 30 days after the date of dispatch. We (and not the Partner) will supply delivery services to you and we will try to ensure that your order is delivered by the estimated delivery date, if given) but there may be circumstances where delivery is delayed because of events beyond our reasonable control. If this happens, we will try and arrange for your products or services to be delivered as soon as possible, but we will not be liable to you for any losses caused as a result of any such delay.

  • Delivery time may vary depending on the availability of the products and services, and your delivery address. Delivery time, including same day delivery, is an estimate only and cannot be guaranteed. If the products or services will be delivered to you directly by the Partner, there is a possibility that your order may arrive in multiple deliveries and at different time.

  • If no one is available at your address to sign for acceptance of delivery of your order, our delivery agent will leave you a note and you will need to contact them to arrange for re-delivery.

  • In certain circumstances our delivery agent may provide you with the following options when delivering your order:

    1. signature release: opting out of the requirement to provide a signature on delivery; and/or

    2. leave with neighbor: re-directing the delivery to a neighbor (“On Demand Delivery Service”).


  • By selecting to receive your order through the signature release or On Demand Delivery Service, you acknowledge and agree that we shall bear no responsibility or liability for any loss or damage that may result from delivering your order in accordance with your request.

16. International Delivery
  • There are restrictions on some products or services for certain international destinations, so please contact your local customs office for clarifications before placing an order.

  • If you purchase products or services for delivery to an international destination, your order may be subject to import duties and taxes (if applicable) when the products reach that destination. You must comply with all applicable laws and regulations of the country for which the products or services are delivered. We will not be liable or responsible if you breach any such laws.

17. Return Policy
  • Please note that in certain cases the Partner may reject your return of a product and we may, at our sole discretion, select to purchase the product from you (as case may be). You agree that legal title to such product will automatically pass to us upon our selection to purchase such product from you.

  • Detail product return procedures and conditions subject to the applicable provisions in our Return Policy (a copy of which can be downloaded from the Website).

18. Cancellation of Contracts
  • Depending on where you live, you have a legal right to cancel your order under consumer legislation in HKSAR. This means that, during a certain cancellation period, if you change your mind or for any other reason you decide not to keep the purchased products, you can notify us of your decision to cancel the order. Once the products are returned to the relevant Partner and accepted by it, you will receive a full refund, including the original delivery costs. However, you will be liable to arrange and pay for the full cost of returning the products to the Partner.

  • Except in relation to certain types of products or services as set out in the Return Policy as stipulated in section 17 above, you may cancel a contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after you received the products ("cooling-off period").

    To cancel a contract, you must clearly inform us:

    1. By telephone on (852) 2562 0392, giving us your name, address and order reference; or

    2. By completing and returning the cancellation form to the user control center.


  • If you cancel an order (or part of an order) during the cooling off period, you must return the products within 14 days after the day on which you notify us of the cancellation, and ensure the products comply with the conditions of our Return Policy as set out in section 17 above.

  • If you cancel a contract within the 14-day cooling-off period, we will process the refund due to you as soon as possible. In any case your refund will be completed within 14 days after the day on which the Partner received your return, or the day on which we receive evidence that you have returned the product(s) to the relevant Partner’s address, whichever the later.

19. Third Party Software Integrations
  • The Website may integrate with third-party software to provide a full suite of functionalities to our User. We are not responsible for any issues and/or direct or indirect losses arising from the use of any third-party software. Your access and use of the third-party software are governed by the terms of service and/or the user agreements of that software.

20. Advertisements on Website
  • We accept no responsibility whatsoever for any advertisements featured on the Website. If you agree to purchase any goods and/or services from any Merchant or third party that advertises on the Website, you do so at your own risk. The advertiser and Merchant (if the goods or services were purchased from or through one of the Merchants), not us, is responsible for such goods and/or services and if you have any queries or complaints in relation to them, your only recourse is against them, not us.

21. Privacy Policy
  • We will only use your personal information in accordance with our Privacy Policy. Please take the time to read this carefully, as it includes important information about how we collect and use your personal data. By using the Website, you consent to the use of your personal data as described in our Privacy Policy and you warrant that all personal data provided by you is true, accurate and updated.

22. Intellectual Property
  • Our name “Oodles” and our marks and logos are our trademarks and goodwill (whether or not they are registered or unregistered) and may not be used without our express prior written consent.

  • All trademarks, trade names, service marks, logos, copyrights, database rights, and other intellectual property rights of any nature on the Website, including all information, data, text, music, sound, images, photographs, graphics, illustrations and video messages, page headers, button icons, scripts, arrangement and presentation thereof together with the underlying software code, source code, software compilations, tools, application, slogans, filters, User generated filters and other content contained therein (collectively, “Materials”) are owned directly by us. You acknowledge that you have no ownership rights in or to any (part of) the Materials. We reserve all rights to take any legal action in relation to any right applicable to the Materials.

  • All intellectual property rights subsisting in the Website or the products or services we provide belong to us or have been lawfully licensed to us. All rights under applicable laws are hereby reserved.

  • You may view, use, print or download extracts of the Materials for your own personal use but you cannot otherwise use, copy, edit, vary, alter, reproduce, publish, display, distribute, store, transmit, commercially exploit, or disseminate in any form whatsoever any of the Materials or use the Materials in any manner which creates the impression that such items belong to or are associated with you without express written permission from us.

  • Reporting Intellectual Property Rights Infringement:

    1. We have a policy of limiting access to the Website and terminating the accounts of users who infringe the intellectual property rights of us or others. If you believe that anything appearing on the Website infringes any copyright or intellectual property right that you own or control, you may notify us at

    2. Please note that if you misrepresent the existence of any infringing activities or Materials on the Website, you may be liable to us for all costs and damages (including legal costs on a full indemnity basis) to be ascertained.

23. Severability
  • If any provision of these Terms and Conditions is held to be unlawful, void, invalid or unenforceable, then such provision is deemed severable from these Terms and Conditions and shall be construed, as nearly as possible, to reflect the true intentions of the parties (as reflected in the provision) and all other provisions shall remain in full force and effect.

24. Waivers
  • No failure, delay or omission by us in exercising any right, power or remedy shall impair such right, power or remedy or be construed as a waiver thereof, nor shall any single or partial exercise of any right, power or remedy preclude any further exercise of any other right, power, or remedy. Rights, powers and remedies herein provided are cumulative and do not exclude those provided by law.

25. Other important information 
  • Entire agreement - These Terms and Conditions constitute the entire agreement between you and us and they supersede any and all earlier agreements between you and us.

  • Events beyond our control - We and the Partners will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to you if such failure or delay is caused by an event beyond our control.

  • An event beyond our control means any act or event which is not within our or the Partner’s reasonable control including but not limited to act(s) of God, wars, terrorist attacks, embargos, riots, strikes, lock-outs, trade disputes, fires, floods, earthquakes or other natural disasters, break-down, inclement weather, interruption of transport, Government action or failure of public or private telecommunications or transport networks.

  • If such an event takes place and it affects the performance of our or the Partner’s obligations to you:

    1. we will contact you as soon as reasonably possible to notify you; and

    2. our and the Partner’s obligations to you will be suspended for the duration of the event. Where the event affects delivery of products to you, we will contact you to arrange a new delivery date after the event is over.


  • Complaints - We operate a complaints handling procedure to try to resolve disputes when they first arise and therefore please let us know if you have any complaints or comments. Please see our Contact Us page for details of how to get in touch with us.

26. Governing law and jurisdiction
  • These terms are governed by and shall be construed in accordance with the laws of HKSAR.

  • The courts of HKSAR shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions.

27. Feedback
  • We value and welcome feedback on our Website. You agree that we are free to use, disclose, adopt and/or modify any feedback and any information (including any ideas, concepts, proposals, suggestions or comments) provided by you to use in connection with our Website or any products or services we offer, without any payment to you. For any questions or problems relating to our Website, our products or services, or these terms, you can contact us by emailing us at or writing to us at Flat/RM A&B, 6/F, Yin Da Commercial Building, 181 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong.

  • You hereby waive and agree to waive any rights to claim for any fees, royalties, charges or other payments in relation to our use, disclosure, adoption and/or modification of any of your feedback.

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